Effective Date: 12 February 2025
SW Vehicle Recovery (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
- Personal Information: When you contact us, book a service, or request a quote, we may collect your name, phone number, email address, and vehicle details.
- Payment Information: If you make a payment for our services, your billing details will be processed securely by our payment provider.
- Usage Data: We collect information on how you interact with our website, such as IP address, browser type, and pages visited, to improve user experience.
2. How We Use Your Information We use your information to:
- Provide and manage our vehicle recovery services
- Respond to inquiries and customer support requests
- Improve our website and service offerings
- Process transactions and send service confirmations
- Comply with legal obligations
3. Sharing Your Information We do not sell or rent your personal information. However, we may share data with:
- Trusted service providers who assist in delivering our services
- Legal authorities if required by law
4. Data Security We implement security measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies Our website uses cookies to enhance user experience and collect analytical data. You can manage cookie preferences through your browser settings.
6. Your Rights You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections to inaccurate information
- Request deletion of your data where applicable
- Opt out of marketing communications
7. Call-Out Charges A call-out charge will be applied for our services. The exact amount may vary depending on location, service type, and time of the request. Please contact us for more details.
8. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: recovery@swvehiclerecovery.co.uk
Phone: 07552 050670
9. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
By using our website and services, you agree to the terms of this Privacy Policy.
