Last updated: October 2026
These Terms & Conditions apply to services provided by SW Vehicle Recovery. Please read them before booking or instructing us to provide vehicle recovery, roadside assistance or vehicle transportation services. By booking a service with us, you agree to these Terms & Conditions.
Trading name: SW Vehicle Recovery
Telephone: 07552 050670
Email: quote@swvehiclerecovery.co.uk
Website: swvehiclerecovery.co.uk
SW Vehicle Recovery provides vehicle recovery, towing, roadside assistance, accident recovery, battery jump starts, fuel delivery and vehicle transportation services.
The exact service provided will depend on the circumstances, condition and location of the vehicle, access to the vehicle and the service agreed with you when the booking is made.
We reserve the right to decline work that we reasonably believe cannot be carried out safely, lawfully or using the equipment available to us.
When contacting us, you should provide accurate information about your vehicle, its condition, your location and where you require the vehicle to be taken.
You should tell us about any accident damage, damaged wheels, steering or suspension problems, whether the vehicle rolls or steers, restricted access or anything else that may affect the safe recovery of the vehicle.
A booking is accepted when we confirm that we have agreed to carry out the service.
We aim to respond to local recovery jobs as quickly as reasonably possible. Any response or arrival time provided by us is an estimate and is not guaranteed.
Arrival times may be affected by traffic, weather, road closures, previous recovery jobs, access difficulties, distance or other circumstances outside our reasonable control.
Where possible, we will provide a price or estimate before attending.
Prices may depend on the collection location, destination, distance travelled, type and size of vehicle, condition of the vehicle, access, loading requirements and equipment required.
You are responsible for providing accurate information when requesting a quotation.
If the circumstances found when we attend are materially different from those described when the quotation was provided, we may need to revise the price before continuing.
Additional charges may apply where a vehicle:
Where reasonably possible, any additional charge will be explained before the additional work is carried out.
Unless otherwise agreed in advance, payment is due when the recovery or assistance service is completed.
For longer-distance vehicle transportation, planned collections or other services, we may require full or partial payment before collection.
You remain responsible for payment where you have instructed us to carry out the work unless we have expressly agreed that another person or organisation will be responsible for payment.
If you wish to cancel a booking, you should contact us as soon as possible.
Where we have already dispatched a recovery vehicle, begun travelling to your location or incurred reasonable costs in connection with your booking, you may be required to pay a reasonable charge for work or costs already incurred, subject to your statutory rights.
For planned transportation or other non-emergency bookings arranged at a distance, statutory cancellation rights may apply depending on the circumstances.
Nothing in these Terms & Conditions affects any cancellation rights you may have under applicable consumer law.
You are responsible for ensuring that we have lawful and reasonable access to the vehicle.
You should tell us before attendance if the vehicle is located in a locked car park or compound, underground, subject to a height restriction, on private land, off-road, obstructed or otherwise difficult to access.
If we cannot safely access or recover the vehicle because relevant information was not provided, additional attendance, waiting or recovery charges may apply.
Recovery services frequently involve vehicles that are already damaged, mechanically defective or unable to move normally.
You should notify us of any known damage, faults, modifications or other issues that could affect loading, securing or transporting the vehicle.
We are not responsible for deterioration or damage caused solely by an existing defect or pre-existing damage to the vehicle.
This does not exclude responsibility for loss or damage caused by our failure to exercise reasonable care and skill.
Accident-damaged vehicles may require different loading and recovery techniques depending on their condition.
Where a vehicle has damaged wheels, suspension, steering, bodywork or other components, we will use reasonable care when recovering and transporting it.
Existing accident damage may make some movement of damaged components unavoidable during recovery. We will not deliberately cause unnecessary additional damage and will carry out the recovery with reasonable care and skill.
A battery jump start does not guarantee that a vehicle will remain running or that its battery, alternator, starter motor or electrical system is free from faults.
If the vehicle does not start or cannot continue safely after assistance, vehicle recovery may be recommended.
Any additional recovery service and associated price will be agreed separately.
Where fuel delivery is requested, you are responsible for correctly identifying the type of fuel required by your vehicle.
We may ask you to confirm the fuel type before supplying it. We are not responsible for incorrect information provided by you about the fuel required.
The cost of the fuel supplied may be charged in addition to the call-out or assistance charge where applicable.
You are responsible for telling us where the recovered vehicle should be transported.
This may be your home, garage, bodyshop, dealership, repair centre, workplace or another agreed destination.
You should ensure that the destination is able and willing to receive the vehicle.
If the destination is closed, inaccessible or refuses to accept the vehicle, additional transport, waiting or storage costs may arise. We will discuss the available options with you where reasonably possible.
You should remove valuable, fragile or important personal belongings from the vehicle before transportation where reasonably possible.
We do not accept responsibility for personal belongings left inside a vehicle unless loss or damage results directly from our negligence.
Dangerous, illegal or prohibited items must not be left inside the vehicle.
By instructing us to move a vehicle, you confirm that you are either the legal owner of the vehicle or have authority from the owner to arrange its recovery or transportation.
We may refuse to move a vehicle where we reasonably believe that the person requesting the service does not have authority to do so.
Our driver will decide whether a vehicle can be loaded, recovered or assisted safely.
We may delay, alter or refuse a recovery where continuing would create an unreasonable risk to our driver, you, other road users, the vehicle or our equipment.
You must follow reasonable safety instructions provided by our driver while recovery is taking place.
If you have broken down on a motorway, dual carriageway or another high-speed road, your immediate safety should take priority.
You should follow instructions given by the police, emergency services, National Highways or another relevant road authority where applicable.
We may be unable to recover a vehicle from a particular position until it is safe and lawful for us to do so.
We are not responsible for delays or failure to perform a service where this is caused by circumstances outside our reasonable control.
These may include severe weather, flooding, major road incidents, road closures, traffic conditions, emergency service restrictions, breakdown of specialist equipment or other circumstances that could not reasonably have been avoided.
Where possible, we will keep you informed and continue the service once it is reasonably possible to do so.
We will provide our services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms limits your statutory rights as a consumer.
Where we are responsible for loss or damage, our liability will be limited to losses that were reasonably foreseeable as a result of our breach, except where the law does not permit such a limitation.
If you are booking our services wholly or mainly for business purposes, different legal rights may apply compared with bookings made as a consumer.
Any separate written commercial agreement between us and a business customer will take priority over these Terms & Conditions where the two conflict.
If you are unhappy with any aspect of our service, please contact us as soon as possible so that we can investigate the matter.
Please provide your name, contact details, vehicle registration, date of service and details of the issue.
Telephone: 07552 050670
Email: quote@swvehiclerecovery.co.uk
We will aim to deal with complaints fairly and within a reasonable period.
These Terms & Conditions do not affect any rights you have under applicable consumer law.
Where consumer law gives you rights that cannot legally be excluded or restricted, those rights will take priority over anything in these Terms & Conditions.
Personal information supplied to us will be handled in accordance with our Privacy Policy and applicable data protection law.
Our Privacy Policy should be read alongside these Terms & Conditions.
We may update these Terms & Conditions from time to time.
The version applying to your booking will normally be the version in force when the booking is made, unless a change is required by law.
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in this clause removes any mandatory legal rights you may have regarding where legal proceedings can be brought.
