PRIVACY POLICY

1. INFORMATION WE COLLECT

We may collect personal information when you contact us, request a quotation, book a recovery service, complete a website form, telephone us or communicate with us by email.

The information we collect may include:

• Your name.
• Your telephone number.
• Your email address.
• Your vehicle registration and vehicle details.
• Your collection and destination locations.
• Information about a breakdown, accident or vehicle fault.
• Details contained within messages or enquiries you send to us.
• Information required to provide or arrange the requested service.

2. HOW WE USE YOUR INFORMATION

We use personal information where necessary to respond to enquiries, provide quotations, arrange vehicle recovery and transportation and communicate with customers about their booking.

We may use your information to:

• Respond to your enquiry or quotation request.
• Arrange and provide vehicle recovery services.
• Locate your vehicle or recovery location.
• Contact you regarding a booking or service.
• Arrange transportation to your chosen destination.
• Manage payments, invoices or transaction records where applicable.
• Deal with complaints or queries.
• Maintain appropriate business and financial records.
• Improve our website and services.

3. OUR LAWFUL BASIS FOR USING PERSONAL INFORMATION

We only use personal information where we have a lawful reason to do so.

Depending on the circumstances, this may include processing information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation or because we have a legitimate business interest in operating and protecting our business.

Where consent is required for a particular activity, we will request it separately.

4. QUOTATIONS & WEBSITE ENQUIRIES

If you request a quotation or submit an enquiry through our website, we will use the information you provide to understand what service you require and to respond to your request.

Submitting an enquiry does not require you to proceed with a booking.

5. VEHICLE & LOCATION INFORMATION

Vehicle recovery services may require us to process details about your vehicle and its location.

This may include your vehicle registration, make and model, vehicle condition, collection location and requested destination.

We use this information to determine the appropriate recovery service and to carry out your booking.

6. PHONE CALLS & EMAILS

When you contact us by telephone or email, we may retain information about your enquiry and our communication with you where necessary for booking, customer service, record keeping or dispute resolution purposes.

7. WHO WE MAY SHARE INFORMATION WITH

We do not sell personal information.

We may share limited personal information with third parties where this is necessary to provide our services, operate our business or comply with legal requirements.

Depending on the circumstances, this may include:

• Garages, repair centres, bodyshops or dealerships receiving your vehicle.
• Payment providers where payment services are used.
• Website, hosting, email or technology service providers.
• Professional advisers where reasonably necessary.
• Police, emergency services, courts or public authorities where disclosure is legally required.

We only share information that is reasonably necessary for the relevant purpose.

8. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some records may need to be retained for longer where required for accounting, taxation, legal, insurance, complaint or record-keeping purposes.

Information that is no longer required will be deleted or securely disposed of where appropriate.

9. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it for business purposes.

10. WEBSITE DATA & ANALYTICS

When you visit our website, certain technical information may be collected automatically.

This may include your IP address, device type, browser type, pages visited and information about how you interact with the website.

Where analytics services are used, this information may be used to understand website performance and how visitors use the site.

11. COOKIES

Our website may use cookies and similar technologies to operate correctly and, where applicable, to understand how visitors use the website.

Some cookies may be necessary for the website to function, while others may require your consent.

Further information about the cookies used on our website can be found in our Cookie Policy.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. You should review their privacy information before providing them with personal information.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under data protection law relating to your personal information.

These may include the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate personal information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict the use of your information in certain circumstances.
• Object to certain uses of your personal information.
• Request transfer of certain information where applicable.
• Withdraw consent where we rely on consent.

These rights are subject to the conditions and exemptions contained in applicable data protection law.

14. REQUESTING YOUR INFORMATION

If you wish to exercise a data protection right or ask a question about how we use your personal information, please contact us.

Email: quote@swvehiclerecovery.co.uk

Telephone: 07552 050670

We may need to confirm your identity before responding to certain requests.

15. COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner's Office where applicable.

You can find further information about your data protection rights at ico.org.uk.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.

The latest version will be published on this website and the date at the top of this page will be updated where appropriate.