Welcome to SW Vehicle Recovery. By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided SW Vehicle Recovery offers vehicle recovery, roadside assistance, and transportation services. The availability of services may vary depending on location, weather conditions, and unforeseen circumstances.
2. Call-Out Charges A call-out charge will be applied to all recovery services. The exact amount may vary depending on factors such as location, time of day, and the nature of the service required. Please contact us for more details before requesting assistance.
3. Payment Terms
- Payment must be made in full upon completion of the service unless we request upfront payment.
- We accept cash, credit/debit cards, and other agreed payment methods.
- Failure to make payment may result in additional charges and legal action.
4. Cancellations and Refunds
- If you need to cancel a booking, please notify us as soon as possible.
- Cancellations made after dispatch of a recovery vehicle will incur a cancellation fee.
- Refunds are only provided in cases where a service cannot be fulfilled due to reasons within our control.
5. Liability and Limitations
- SW Vehicle Recovery will not be liable for any indirect or consequential losses resulting from delays, service unavailability, or vehicle damage beyond our control.
- While we take every precaution to ensure safe transport, we are not responsible for pre-existing vehicle damage or mechanical failures occurring during or after the recovery.
6. Customer Responsibilities
- Customers must provide accurate information regarding their vehicle, location, and nature of the problem.
- Customers must remain in a safe location while awaiting assistance and follow any instructions given by our team.
7. Freelance Drivers To ensure swift service, we may utilize freelance drivers when necessary. These professionals are carefully vetted and assigned based on proximity to your location, helping us provide faster assistance when our in-house team is unavailable.
8. Force Majeure We are not liable for any failure or delay in providing services due to circumstances beyond our control, including but not limited to extreme weather, road closures, accidents, or mechanical failures.
9. Complaints and Disputes
- If you have a complaint about our services, please contact us as soon as possible.
- We will investigate and respond to complaints in a reasonable timeframe.
- Any disputes that cannot be resolved amicably will be subject to UK law.
10. Amendments to Terms We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website with the updated effective date.
11. Contact Information For any questions regarding these Terms and Conditions, please contact us:
Email: recovery@swvehiclerecovery.co.uk
Phone: 07552 050670
By using our services, you agree to these Terms and Conditions.
